Privacy Policy

Account Registration Details: Your full name, verified email address, active mobile number, secure account password, and localized profile inputs.
Fulfillment & Logistics Data: Your exact geographical coordinates, delivery address, city, district, building access details, and specific delivery instructions.
Fitness & Profile Metrics: Age, gender, height, current body weight, workout levels, nutrition goals, declared food allergies, and custom meal selection preferences.
Technical Device Information: Anonymized IP addresses, browser types, log-in timestamps, cookie identifiers, and device operating system parameters.

NutrioMeals takes payment security extremely seriously and adheres strictly to international payment standards.
All payment operations are handled through our certified secure partner, Tap Payments (https://www.tap.company), a fully compliant PCI-DSS billing gateway.
We do not capture, record, store, or process any payment card raw numbers, CVV codes, or card expiration details. All details are encrypted in transit using Secure Socket Layer (SSL) protocols directly to Tap.
Your payment details are protected by advanced fraud-detection and multi-factor secure authentication mechanisms verified by Tap Payments.

Order Fulfillment: Processing subscription billing, preparing meals according to dietary preferences, and routing drivers to your address.
Customer Support: Communicating active delivery statuses, resolving queries, handling pauses/resumes, and executing refund procedures.
Optimization & Metrics: Personalizing macro recommendations using the Saudi Fit calculator, optimizing localized menus, and improving application interfaces.
Security Assurance: Verifying registered accounts via email OTPs, preventing fraudulent billing actions, and keeping the platform safe for all.

Under no circumstances does NutrioMeals sell, trade, rent, or lease your personal identity records to third-party marketing companies.
We disclose details only to trusted service partners when mandatory to deliver our services, including: Payment Processors (Tap Payments for secure billing), Logistics and Delivery Drivers (only name, phone, and address pin for routing), and Cloud Hosting Infrastructure (secure AWS/certified servers).
We may disclose customer personal records only when strictly forced by applicable judicial orders, regulations, or statutory laws in Saudi Arabia.

In accordance with the Saudi Personal Data Protection Law (PDPL), you hold full legal rights over your personal records on NutrioMeals.
Right to Access: You can request detailed transcripts of the personal files and historical activity records we store for your account.
Right to Correct: You can update, correct, or refine outdated addresses, phone numbers, or allergy declarations in your profile.
Right to Delete: You can request full, permanent deletion of your profile, account data, and historical data from our active databases, subject to billing audit retention laws.

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