Delivery Policy

Pin your accurate address on the map during subscription or profile setup.

Meals are prepared fresh daily under strict food safety and packaging standards.

Assigned drivers depart early morning to deliver fresh meals smoothly.

Your meals are delivered directly to your doorstep or building reception.

Receive instant SMS or application status updates as your driver approaches.

NutrioMeals delivers healthy meals to verified districts within three major regions in Saudi Arabia: Riyadh, Jeddah, and Dammam.
Coverage Boundaries: Specific distant zones, desert boundaries, or highly restricted closed security compounds may fall outside our standard routing.
If your address pin falls outside our verified delivery zones during registration, our team will contact you to coordinate a custom dropping point or cancel with a full refund.

Delivery Window: Fresh meals are scheduled and delivered daily between 6:00 AM and 10:00 AM.
Estimated Timings: While we assign dedicated routes to maximize efficiency, actual drop-off times may vary due to traffic conditions, weather exceptions, or checkpoint delays.
We do not guarantee a specific exact minute for delivery, but we guarantee that your meal box will arrive fresh, chilled, and ready for your day within the morning delivery window.

Accurate Pinning: You are responsible for pinning your exact coordinates and writing the full building, floor, and apartment number in your profile.
Active Contact: Customers must maintain an active mobile number. Our drivers or support team will call or WhatsApp you in case of compound gate restrictions or address confirmation.
Building Access: You must provide necessary access codes, compound permissions, or instruct security guards to allow our drivers to enter or drop the meal box at the reception.

If our driver reaches your address and cannot contact you, or is refused access by security guards, the driver will make reasonable attempts to wait up to 10 minutes.
Safe Drop: If we cannot reach you, we may leave the meal box at your doorstep, security gate, or building reception. In such cases, NutrioMeals is not responsible for any subsequent theft, spoilage, or damage.
Failed Delivery: If a safe drop is not possible and the driver must leave, that day's meal is considered delivered due to customer unavailability, and no refund or replacement will be issued.

Need Legal Clarification?