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Legal Terms & Policies
1. Terms & Conditions
- • NutrioMeals provides healthy meal subscription services through its website and mobile application.
- • By creating an account or purchasing a subscription, you agree to these Terms & Conditions.
- • Customers are responsible for providing accurate personal, delivery, and payment information.
- • Subscription plans begin only after successful payment confirmation.
- • Meal availability may vary based on operational requirements.
- • NutrioMeals may update menus, ingredients, or delivery schedules when necessary while maintaining equivalent quality.
- • Customers must notify NutrioMeals of allergies or dietary restrictions before ordering.
- • Misuse of the platform, fraudulent activity, or violation of these terms may result in account suspension.
2. Return & Refund Policy
- • Because NutrioMeals delivers freshly prepared food, delivered meals cannot normally be returned.
- • Refunds may be approved when NutrioMeals is unable to fulfill an order, charges a customer incorrectly, or delivers an incorrect or significantly damaged order.
- • Approved refunds will be returned using the original payment method whenever possible.
- • Refund processing time depends on the customer's payment provider or bank.
- • If a customer wishes to temporarily stop receiving meals, they may use the Pause Subscription feature instead of requesting a refund.
- • Paused subscriptions preserve the customer's remaining subscription days. When the customer resumes the subscription, the remaining days continue from where they stopped.
- • Customers may request to upgrade or downgrade their subscription plan. Any price difference will be calculated according to the applicable plan and payment policy.
- • Cancellation requests submitted before service activation may be eligible for review. Requests after meals have already been prepared or delivered may not qualify for a refund.
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